FAQ: Questions about our services
WHAT ARE CATCH-ALL DOMAINS?
Whether the email address is legitimate or incorrect, Catch-All domains always receive a valid answer from the SMTP server. Some mail servers use this to protect actual email addresses from being harvested from their SMTP server.
WHAT ARE ABUSE EMAILS?
Abuse emails belong to users who have a tendency of marking email they receive as “Spam.” These are what we refer to as “high-risk” emails. If you send them an email, they may click the “Spam” link, which may damage your mailing reputation. Furthermore, these people contribute to your emails being delivered to the spam/bulk folders or, worse, not at all.
How do we recognize them? We have connections in place that provide us with this data. They’re typically collected via Feedback loops or individual OPT-Out buttons in people’s emails.
HOW DO I CONTACT LISTCLEAN?
To keep track of all customer conversations, ListClean employs osTicket as a ticketing system. Simply write a message in our help chat, or visit our “Help page” to get in touch with us.
We’d love to hear from you, and we’ll get back to you as soon as possible!
We’re working on adding other channels of communication, but for now, the only method to reach us is through osTicket firstname.lastname@example.org.